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Expert Support & Service

Comprehensive support solutions designed to maximize equipment performance and minimize downtime worldwide.

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24/7 Available
Round-the-clock
Global Coverage
150+ Countries
Fast Response
< 4 Hours
Certified Experts
Professional Team

Comprehensive Support Services

From emergency repairs to preventive maintenance, we provide complete support solutions for all your equipment needs

24/7 Technical Support

Round-the-clock technical assistance from certified engineers and specialists worldwide

  • Multilingual support team
  • Remote diagnostics & troubleshooting
  • Live chat & video assistance
  • Priority emergency response
  • Equipment optimization guidance
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On-Site Service & Maintenance

Professional field service and maintenance by certified technicians at your location

  • Preventive maintenance programs
  • Emergency repair services
  • Equipment inspections & audits
  • Performance optimization
  • Upgrade & modernization
Schedule Service

Genuine Parts & Components

Authentic OEM parts and components with global availability and fast shipping

  • 100% genuine OEM parts
  • Global inventory network
  • Express shipping worldwide
  • Parts warranty coverage
  • Technical documentation
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Support by the Numbers

Our commitment to excellence is reflected in our service metrics

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Hours Support
0
Countries Served
0
Customer Satisfaction
0
Avg Response (Hours)

Multiple Ways to Get Support

Choose the support channel that works best for your situation

Phone Support

Speak directly with our technical experts for immediate assistance

+20 111 269 6961 24/7 Available
Call Now

Email Support

Send detailed technical questions and receive comprehensive responses

Support@soosanegypt.com < 4 Hour Response
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Live Chat

Get instant answers from our support team through live chat

Instant Response Mon-Fri, 8AM-8PM
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Support Portal

Submit detailed support tickets and track resolution progress

Ticket System Track Progress
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Frequently Asked Questions

Quick answers to common questions about our products and services

SOOSAN CEBOTICS offers various models of hydraulic hammers suitable for all operating conditions and in sizes to suit all types and weights of hydraulic breakers.
SOOSAN Egypt offers a warranty period up to 12 months on all models of hydraulic hammers.
Absolutely! We provide comprehensive training programs both online and on-site. Our certified trainers will ensure your operators are fully qualified to use the equipment safely and efficiently.
{You can request a quote by filling out our contact form above, calling our sales team, or sending an email to soosanegypt@madinagp.com. Please include your project requirements and timeline for the most accurate quote.}